Users may cancel bookings made online up to 48 hours in advance of the time of the appointment online by going to their Phorest account. If an appointment has not been cancelled with 48 hours notice the salon has the right to charge users the balance of the appointment cost (i.e. the payment due in the salon which equals the total cost of the appointment minus the reservation fee/deposit paid online). Users who cancel appointments with more than 48 hours notice will only lose their reservation fee/deposit.
By making a reservation with your credit card or bank card, you agree that if you cancel your reservation with less than 48 hours notice or if you fail to arrive by your agreed appointment time, you authorise the services provider to charge to your credit card or debit card without further reference to you an amount lower or equal to your booking or an amount that might be set out in the service provider’s terms and conditions. For this purpose your credit or debit card will be securely stored. Phorest uses a third party payment gateway to process this payment
Phorest does not accept responsibility for cancellations by the user or by the services provider regardless of the circumstances in which the cancellation is made. Phorest shall not accept any liability for losses, additional expenses or any claim whatsoever due to changes in salon services, sickness, weather, strikes or any other cause. All such losses, additional expenses or claims will be borne by you unless otherwise agreed between you and the service provider.