Cancellation Policy

We would like to remind you about Medspa Beauty Clinic Cancellation Policy

Your appointments are very important to our team members at MedSpa Beauty Clinic, it is reserved especially for you, we understand that sometimes schedules adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.

Strict And Enforced 24 Hour Cancellation Policy!

Please understand that if you forget or cancel your appointment without giving enough notice, we miss the opportunity to offer that appointment time to other clients. Our appointments are confirmed 48 hours in advance by email and 24hrs in advance by text msg because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a Cancellation fee will apply.
– Less than 24 hour notice will result in a charge equal to 100% of the treatment cost.
For prepaid laser hair removal treatment we will deduct the treatment from your prepaid course.
– “NO SHOWS” will be charged 100% of the reserved service amount, for prepaid laser hair removal service you will lose your treatment.
– Appointments made within the 24 hour period and need to cancel, the client then must cancel within 4 hours of appointment time or will result in a charge equal to 100% of the reserved service amount.
The cancellation policy allows us the time to inform our standby clients of any availability, as well as keeping our team members scheduled filled, thus better serving everyone. Medspa beauty clinic policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policies criteria.

Online Booking Cancellations

A cancellation of an appointment will result in loss of the reservation fee/deposit. The amount lost depends on the total cost of your booking but will be no more than £1.50. If a booking is partially cancelled (one or more, but not all treatments that are part of the booking) the reservation fee/deposit will not change. If the service provider cancels the whole booking the reservation fee/deposit will be credited to your Phorest account. This credit can be used to reserve future bookings on Phorest. If the services provider only partially cancels a booking your reservation/deposit fee will not change.
Users may cancel bookings made online up to 24 hours in advance of the time of the appointment online by going to their Phorest account. If an appointment has not been cancelled with 24 hours notice the salon has the right to charge users the balance of the appointment cost (i.e. the payment due in the salon which equals the total cost of the appointment minus the reservation fee/deposit paid online). Users who cancel appointments with more than 24 hours notice will only lose their reservation fee/deposit.
By making a reservation with your credit card or bank card, you agree that if you cancel your reservation with less than 24 hours notice or if you fail to arrive by your agreed appointment time, you authorise the services provider to charge to your credit card or debit card without further reference to you an amount lower or equal to your booking or an amount that might be set out in the service provider’s terms and conditions. For this purpose your credit or debit card will be securely stored.
Phorest does not accept responsibility for cancellations by the user or by the services provider regardless of the circumstances in which the cancellation is made. Phorest shall not accept any liability for losses, additional expenses or any claim whatsoever due to changes in salon services, sickness, weather, strikes or any other cause. All such losses, additional expenses or claims will be borne by you unless otherwise agreed between you and the service provider.