Terms & Conditions
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Medspa Beauty Clinic
Customer Service
55-57 Notting Hill Gate London W1 3JS
Phone:
0207 0340156
Email: info@medspabeautyclinic.co.uk
Complaints Procedure
At Medspa Beauty Clinic we are constantly striving to improve all aspects of our Customer Care and welcome your input. Should you have any concerns please e-mail info@medspabeautyclinic.co.uk Your correspondence will be treated as confidential and you will be kept informed of the steps taken to resolve your problem.
To improve the quality and effectiveness of our customer service your e-mails or phone calls may be monitored.
www.medspa.co.uk
Website User Agreement
General
This Website is owned and operated by FJM Calder Ltd, whose registered office is at 55-57 Notting Hill Gate, London, W11 3JS. For the purposes of these Terms and Conditions “We”, “Our” and “Us” refers to Medspa Beauty Clinic. Please review these Terms and Conditions carefully before using this Web site. Your use of this Web site indicates your agreement to be bound by these Terms and Conditions.
Data Protection
Any personal information you supply to us when you use this website will not be disclosed to any third parties.
The data protection officer/data owner for the organisation is Susanne Slobodyan . You can contact the data protection officer/data owner by sending an email to info@medspabeautyclinic.co.uk or writing to 55-57 Notting Hill Gate, London, W11 3JS
Proprietary Rights
Copyright
All trademarks, copyright, data rights and other intellectual property rights in the materials on this Website (as well as the organisation and layout of this Website) together with the underlying software code are owned either directly by Us or by Our licensors. Without Our prior written permission, you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any material on this Website or the underlying software code whether in whole or in part. However, the contents of this Website may be downloaded, printed or copied for your personal non-commercial use.
Acceptable Use
You may only use this Website in accordance with these Terms and Conditions and, in any event, for lawful and proper purposes which includes complying with all applicable laws, regulations and codes of practice within the UK or other jurisdiction from which you are accessing this Web site.
In particular, you agree that you will not:
Post, transmit or disseminate any information on or via this Website which is or may be harmful, obscene, defamatory or otherwise illegal;
Use this Website in a manner which causes or may cause an infringement of the rights of any other;
Make any unauthorised, false or fraudulent booking;
Use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of this
Website including but not limited to uploading or making available files containing corrupt data or viruses via whatever means;
Deface, alter or interfere with the front end ‘look and feel’ of this Website or the underlying software code;
Changes to this Website
We may make improvements or changes to the information, services, products and other materials on this Website, or terminate this Website, at any time without notice. We may also modify these Terms and Conditions at any time, and such modification shall be effective immediately upon posting of the modified Terms and Conditions on this Web site. Accordingly, your continued access or use of this Website is deemed to be your acceptance of the modified Terms and Conditions.
Limitation of Liability
In no event will We be liable for any direct, indirect, special, punitive, exemplary or consequential losses or damages of whatsoever kind arising out of access to, or the use of this Website or any information contained in it, including loss of profit and the like whether or not in the contemplation of the parties, whether Medspa Beauty Clinic on breach of contract, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages.
Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by negligence or for fraudulent misrepresentation.
Deposit and Cancellation for Bookings
We take a fully refundable deposit of £20/£50 for all our consultations including those that are free of charge. Should you need to cancel or reschedule we kindly ask that you call us 48 hours before your appointment. Failure to give the full notice will result in the deposit being taken by the clinic.
Less than 48 hour notice will result in a charge equal to 100% of the treatment cost.
For prepaid laser hair removal treatment we will deduct the treatment from your prepaid course.
“NO SHOWS” will be charged 100% of the reserved service amount, for prepaid laser hair removal service you will lose your treatment.
Appointments made within the 48 hours period and need to cancel, the client then must cancel within 4 hours of appointment time or will result in a charge equal to 100% of the reserved service amount.
Gift Vouchers
Please ensure that you have read Medspa beauty clinic terms and conditions of gift voucher sale. Gift Vouchers can only be used once. You are responsible for the safe keeping of this voucher. This voucher is only valid for the face and beauty treatments ( not on aesthetics) provided by medspa beauty clinic teat only. Vouchers cannot be used for any other purpose or in conjunction with any other promotions. Only one Gift Voucher can be used per treatment. Vouchers are non refundable and there are no refunds for any un-used parts of a voucher.
The Medspa Beauty Clinic is not responsible for loss, theft, damage or unauthorised use of this voucher – it cannot be replaced. Once a voucher has been redeemed on the Medspa Beauty Clinic gift voucher system it is deemed to have been used and cannot be further used. All Offer vouchers must be booked in advance, stating that you are using gift voucher and providing the voucher number. You must bring your voucher code, voucher when you visit for your treatment. If you fail to provide your voucher, you will be charged the normal price of the treatment and must provide another method of payment.
You must provide 48 hours notice if you wish to cancel your booking. You may be asked to pay a deposit to secure your booking. If you cancel within these periods and we are unable to re-book your treatment slot, you agree that the full amount of the treatment will be charged either to your debit or credit card (if applicable) or your voucher will be cancelled (if applicable). Gift Vouchers are non refundable, Vouchers cannot be redeemed for cash, sold or transferred, Late cancellation and “failure to show” terms as laid out above also apply to gift vouchers.
Refund Policy – Medspa Beauty Clinic
At Medspa Beauty Clinic, we are committed to providing exceptional service and customer satisfaction. We understand that there may be situations where a refund is necessary. Please read our refund policy carefully to understand the guidelines and procedures for requesting a refund.
- Treatment Refunds: a. We do not offer refunds for treatments that have already been received by the customer. b. If you change your mind within 14 days of purchasing a treatment, and no sessions have been redeemed, you may be eligible for a refund. Please contact our customer service team to initiate the refund process. c. All refund requests for treatments must be made within the 14-day period mentioned above.
- Non-Refundable and Non-Transferable Courses: a. All purchased courses are non-refundable and non-transferable. b. We recommend that you carefully consider your requirements and preferences before purchasing a course.
- Price Adjustments: a. If you have purchased a treatment at a price point prior to 2020 and decide to continue with the purchased treatment, please inform us. b. Our prices have increased since 2020. We will recalculate the remaining treatments based on the updated pricing and inform you of the revised details.
- Refund Processing: a. All refund requests must be made directly to our customer service team. b. Refunds will be issued using the same payment method used for the original purchase. c. Please allow a reasonable processing time for the refund to be initiated and reflected in your account.
Please note that any refund provided is subject to the terms and conditions outlined in this policy. If you have any questions or concerns regarding our refund policy, please reach out to our customer service team, and we will be happy to assist you.
Medspa Beauty Clinic reserves the right to modify or update this refund policy at any time without prior notice. The updated policy will be effective upon posting on our official website or other appropriate communication channels.
Last updated: Jan 2023